Refund policy

NineTwo Return & Refund Policy

 

We stand behind everything we sell. Because we keep prices low and move inventory fast, we generally do not accept returns for change of mind, accidental orders, or "no longer needed" purchases. Please review your order carefully before buying.

 

When we'll make it right:

We have your back when something is genuinely wrong. We will replace or fully refund any item that arrives damaged, defective, not as described, or incorrect (you received the wrong item).

 

How to file a claim:

Contact us within 7 days of delivery with your order number and clear photos of the issue. If we approve your claim, we will send a replacement or issue a full refund, and we will cover any return shipping we ask you to arrange.

 

Not eligible for return or refund:

Change of mind or buyer's remorse; the wrong item ordered by the customer; damage caused by misuse, accident, or normal wear after delivery; and any item returned without prior approval.

 

Refunds:

Approved refunds are issued to your original payment method, typically within 5 to 10 business days of approval. Original shipping charges are non-refundable unless the return is due to our error.

 

Questions? Reach out using the contact details on our store and we will be glad to help.